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Returns and Refunds Policy

Returns and Refunds Policy

Last updated: January 8, 2025

At La Pulpería, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy.   

 

Devoluciones

  • You may return most new, unopened items within 30 days of delivery for a full refund.   
     
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.   
     
  • To initiate a return, please contact our customer support team at with your order number and the reason for the return.   
     
  • Once your return is authorized, we will provide you with a return shipping label and instructions on how and where to send your package.   
     
  • You are responsible for the cost of return shipping.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.   
     
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.   
     
     

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at.   
     

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at. 
     

Shipping

  • To return your product, you should mail your product to:
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.   
     
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at for questions related to refunds and returns.